Average Score (305 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

305 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Angie O.07-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Jessica is the best that why

  • Becky Y.07-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The service staff addressed all my concerns & helped me save money by bundling some of the things I needed done. My only complaints are that they quoted one day service & it took two full days & they turned off some safety features to run diagnostics & didn’t turn back on. The vehicle is fairly new to me, & I almost brought it back in for service (40m away) but my husband found out how to turn the features back on.

  • Ben R.07-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I chose this rating because Justin is always professional, honest and courteous. I always know me and my vehicle will be taken care of!

  • Joshua M.07-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Jordan was great, his customer service was on point!

  • Karla H.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Everything was great.

  • Melinda A.07-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025

    Jessica takes fantastic care of our vehicles

  • Symone S.07-20-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Excellent customer services and timely repair.

  • Richard M.07-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The experience was great. Everyone was so nice on my experience of my first time buying a brand new vehicle! I think I got a decent deal. The only thing is that they need to carry more merch. And, VW Corp needs to get Peak Edition merch!!!

  • Layne D.07-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Suzanne was great to work with and got us the deal we were looking for. She answered all our questions and was patient when we weren’t ready to buy yet.

  • Michael N L.07-19-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    The team was ready and available to help.