TYPE:ServiceMODEL:AtlasYEAR:2021
Great customer service reps and open communication and prompt service.
Average Score (318 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2022
I have always had a great exsperiance, the service is always good and the techs are always very informative. I had a couple of free services that I did not get to take advantage of and did not realize that had an expiration date. I was never explained that when I 1st took my care in for its 1st service. I took my car for an oil change at 5K to another place to get an oil change. Then I took it to VW and he told me that it was every 10K to get the oil changed. That one was not charged, but was not told that it expired at a certain time, the Tiguan had 17K miles so I thought I was still good to receive it.
TYPE:ServiceMODEL:Golf GTIYEAR:2018
Professional staff great communication
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The work to the vehicle was done well
TYPE:SalesMODEL:TaosYEAR:2024
I had a great experience and chance and the team made it easy and stress free for a first time buyer.
TYPE:ServiceMODEL:TiguanYEAR:2021
It was quick and easy. No issues and communication was great.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2023
We think we were ripped off for rear breaks at 30k miles. Rear breaks? Seriously? The only positive was Richard Frizzell. Our oil change from 9/23 resulted in a number of issues… 1- over filling oil 2-Someone screwed up system alert to 3k as opposed to 10k miles. This still needs to be fixed 3-Breaks measured at 4-5mm in Sept and at 2mm at end of Nov? There is something seriously wrong here. Had I known, I would have bought a Ford.
TYPE:ServiceMODEL:ID.4YEAR:2021
I was in and out pretty quick. Just routine maintenance check
