Average Score (314 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

314 Ratings

4.8 Average

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  • Susan B.03-30-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    I booked an appointment online. When I arrived, I was told no appointment, the computer often messes things up. Nevertheless, they accepted me and the work was completed in 1.5 hours.

  • Deb Z.03-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The service dept seems very well run. And Justin, especially, went well out of his way to make the time my car was there as efficient and productive as possible. He also went above & beyond by personally driving me to the rental car place (in pretty nasty icy weather conditions) when the Uber service kept cancelling on me. It’s SO reassuring to know that I’ve found a great, kind, & professional expert to rely on for my car needs. I’ll be back to Mike Maroone VW service dept every time from now on.

  • Daniel K.03-29-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Service was smooth. Face to face interaction with the rep was friendly. Services took as long as expected. No complaints at all. Very always a great experience.

  • Stan W.03-28-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

  • Andre M.03-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Geoffrey H.03-26-2025

    TYPE:ServiceMODEL:Golf RYEAR:2023

  • James H.03-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Justin provide timely and up-to-date information about the work being done on my Tiguan.

  • Gretchen G.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Staff were very nice. My salesman Josh also remember me and where I worked.

  • Melanie W.03-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Nelda P.03-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024