TYPE:ServiceMODEL:AtlasYEAR:2018
Michael in services was amazing and super helpful explaining everything and ensuring my vehicles was taken care of
Average Score (305 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Always great service
TYPE:ServiceMODEL:TiguanYEAR:2024
Well seeing that this was the 2nd time I took my 2024 tiguan in for the SAME service. Not only did I find out that multiple bolts and my upper oil pan was broken plus things I never would have thought were wrong including my vehicle. And yeah I am mad. I brought my car in because it was burning oil and was told it was normal it to burn oil. This happened at least 3 to 5 times once in December it was sent in for supposedly fix the valve stems. Then given back to me. Then in March I took it in a couple of times to get WARRANTY WORK done on it. You guys had my car for almost 2 months. Gave us a loaner of a brand new 2025 Atlas that blew a transmission. We were without a car more than we had one. I am pissed because this was warranty work on a 2024 vehicle. It doesn't instill confidence in the VW brand. Then to top it off a couple of other things I requested to be done were not done do to servers being down Or just forgotten. I got my car back with a grime all over it. Didn't even wash it off or clean the inside from working on it. I am pissed and I may never bring it back.
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
Excellent Service and follow up from Jason.
TYPE:ServiceMODEL:ArteonYEAR:2022
Had an oil change and windshield installed. It took little over 2 hours. Jessica is very friendly and kept me entertained, which was nice
TYPE:ServiceMODEL:Golf GTIYEAR:2020
Staff were very welcoming and friendly. I was updated on what was happening which I appreciate. Complimentary uber rides were included and very convenient! 10 out of 10 experience for me :)
TYPE:ServiceMODEL:TiguanYEAR:2021
I was provided excellent service. The employees were very knowledgeable and friendly.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Jessica was great, even though nothing got done to the car she was very helpful getting an Uber and explaining the way forward with my GTI.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2021
